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Enterprise AI at scale: These five shifts reshape GCCs

Reported by: CNBC TV18 ·

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Infosys

Summary

CNBC TV18 published an opinion piece by Deval Shah, Vice President and GCC Practice Head at Infosys, on five shifts reshaping global capability centres (GCCs) as they adopt enterprise AI at scale. The outlet says the real question is not how much AI a GCC has adopted, but whether it can turn these five shifts into scaled, governed and measurable capability. A GCC is a company's offshore centre in India that handles work such as technology, analytics and back-office operations for the parent group. The piece is an analyst-style column by an executive, not a report of company results or a regulatory decision, and it gives no figures. This is the author's view, not Hypeless's.

AI summary of what CNBC TV18 reported. AI can make mistakes. Read the full story on CNBC TV18

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CNBC TV18  · · Tone 0

Enterprise AI at scale: These five shifts reshape GCCs

The real question isn't just how much AI a GCC has adopted. It's whether it can turn these five shifts into scaled, governed, measurable capability, notes Deval Shah, Vice President and GCC Practice Head, Infosys.

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